TOBU RAILWAY CO., LTD.

FAQ

Discount passes

From when can NIKKO PASS all area and NIKKO PASS world heritage area be purchased? Can they be purchased on the day of my travel?

Online purchases can be made from 90 days to 2 days prior to the valid start date (up to 3 days prior if your are purchasing together with limited express tickets). After purchasing, exchange vouchers with tickets at the TOBU Tourist Information Center ASAKUSA at Asakusa Station. Direct purchases can be made from between 1 month prior to the valid start date to the day of your travel.

Where can NIKKO PASS all area and NIKKO PASS world heritage area be purchased?

Vouchers can be purchased at some travel agencies outside of Japan, some online travel agencies outside of Japan, at the SKYLINER & KEISEI INFORMATION CENTER located at Airport Terminal 2 Station and some branches of affiliated travel agencies in and outside of Japan. You can directly purchases the passes at TOBU Tourist Information Center ASAKUSA, TOBU Tourist Information Center IKEBUKURO, the 1F ticket counter at Tobu Asakusa station, and the Tobu Top Tours Ikebukuro Station branch.
*Exchange vouchers at TOBU Tourist Information Center ASAKUSA.

From when can KAWAGOE DISCOUNT PASS and KAWAGOE DISCOUNT PASS Premium be purchased? Can they be purchased on the day of my travel?

They can be purchased from between 1 month prior to the valid start date to the day of your travel.

Where can KAWAGOE DISCOUNT PASS and KAWAGOE DISCOUNT PASS Premium be purchased?

The passes can be purchased at the ticket counter at Tojo Line Ikebukuro Station, Tobu Top Tours Ikebukuro Station branch and the TOBU Tourist Information Center IKEBUKURO. They cannot be reserved online.

Are there group discounts for discount passes exclusively available for international tourists?

There are no group discounts for discount passes exclusively available for international tourists. Additionally, there are no senior discounts or other discounts.

Are there children passes for discount passes exclusively available for international tourists?

Yes, children passes are available for discount passes exclusively available for international tourists.

Who can purchase discount passes exclusively available for international tourists?

Customers with non-Japanese citizenship visiting Japan and Japanese customers accompanying them may purchases these discount passes. Your passport needs to be presented at the time of purchase.

What do I need to purchase discount passes exclusively available for international tourists?

Your passport needs to be presented at the time of purchase.

Can I claim a refund on my discount pass, ticket for a limited express, or ticket for a private compartment after purchasing them?

Discount passes are refundable at locations selling them only if they have not been used yet. 220 yen per pass will be deducted as the handling fee for NIKKO PASS all area and NIKKO PASS world heritage area. 150 yen per pass will be deducted as the handling fee for KAWAGOE DISCOUNT PASS and KAWAGOE DISCOUNT PASS Premium. Tickets for a limited express are refundable only before the departure time, and 100 yen will be deducted as the handling fee. The handling fee for tickets for a private compartment is 410 yen. *If you purchased through a travel agency, please inquire where you placed your purchase.

Can I change my return ticket for the limited express which I purchased with my discount pass exclusively available for international tourists?

You may make changes only once before departure from the following stations only if your purchased the ticket with cash. The fare difference from before the changes will be refunded or additionally charged.
*Tobu-nikko, Kinugawa-onsen, Shimo-imaichi, Tochigi, Kita-senju, TOKYO SKYTREE, Asakusa stations

Taking trains

Does the Limited Express Train SPACIA’s "Kinu" go to Nikko?

The direct express train to Nikko is the "Kegon." If you take the "Kinu," you will need to change trains at Shimo-imaichi station. All express trains have connecting trains which arrive on the same platform, and changing trains will be very smooth.

What is PASMO? Where can I use it?

PASMO is a convenient IC card started in the metropolitan area, and can be used for trains and buses all over Japan. You can purchase or charge it at automatic ticket machines.

Sightseeing information

Where can I get sightseeing information?

Sightseeing service centers can be found here..

What is the difference between limited express trains and local trains?

In Japan, a basic fare ticket is required to board any type of train. Tobu Railway’s limited express trains require purchasing limited express tickets additionally because all seats are reserved. Only a basic fare ticket is needed to ride local trains.

Purchase of TOBU Discount Passes
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