Usage Method
How to Use
Touch a card (credit card, debit card or prepaid card) with contactless payment functionality, or else a smartphone or similar device with said card payment functionality, to a reader to complete the payment. The reader is usually installed on or near the automatic ticket gate.
Eligible Stations
※Stations operated by the following railway companies offer contactless payment services. Please check their websites for details.
Odakyu Electric Railway, Co., Ltd.; Odakyu Hakone, Co., Ltd.; Keio Corporation; Keikyu Corporation; Sagami Railway Co., Ltd.; Seibu Railway Co., Ltd.; Tokyu Corporation (Tokyu Railways); Tokyo Metro Co., Ltd.; Tokyo Metropolitan Bureau of Transportation (Toei Subway); Yokohama Minatomirai Railway Company
Eligible Payment Service Brands
Permitted and Unpermitted Usages
Permitted Usage Examples
Contactless payment may be used when both the departure and arrival stations support the payment service.
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Specific examples:– When traveling from Asakusa Station to Tatebayashi Station (both eligible for service usage).
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Specific examples:– When traveling from Ueno Station(Tokyo Metro) to Tochigi Station (Tobu Railway) (both eligible for service usage).
Unpermitted Usage Examples
Contactless payment is not possible when either the departure or the arrival station does not support the payment service.
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Specific examples:– When traveling from Asakusa Station (service supported) to Iwatsuki Station (service not supported).
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Specific examples:– When traveling from Utsunomiya Station (service not supported) to Ueno Station (service supported).
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Specific examples:– When traveling from Iwatsuki Station (service not supported) to Asakusa Station (service supported).
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Specific examples:– When traveling from Ueno Station (service supported) to Utsunomiya Station (service not supported).
Precautions
Regular passenger fares (in 10-yen units) are charged for contactless payment.
※Only adult fares are applicable; the child fare is not available with this payment method. A child may pay using a credit card or similar as long as their name is shown as the cardholder name, but they will be charged the adult fare.
※In addition to child fares, no other discount is applicable with this payment method.
Confirming Train Usage History
Your contactless-payment train usage history can be confirmed using the Q-move service operated by QUADRAC Co., Ltd.
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01.
User Registration
From Q-move my page screen, click Member registration , then fill in the requested information.
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02.
Checking History
After logging in to your account, you can check train usage history via the registered card for the last 365 days.
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03.
Checking History Details
Click each train usage instance to see further details.
Usage Rules
Frequently Asked Questions
Q.Which stations support contactless payment services across multiple railway operators?
A.
Please check individual operator websites for details.
Q.Which ticket gates support contactless credit card payment?
A.
One ticket gate at each eligible station's ticket gate area offers this service. (Alternatively, Shin-takatoku Station and Tobu World Square Station have payment consoles installed near the staff window.)
Q.Which credit cards support contactless payment?
A.
VISA, Mastercard, JCB, American Express, Diners Club, Discover and UnionPay cards (debit, credit and prepaid cards) that feature the contactless payment "ripple" mark.
Q.Can I use a smartphone, wearable device or similar device with contactless credit card functionality to complete payments?
A.
Yes, that payment method is supported. However, if you carry multiple devices with registered credit card payment information, you must use the same device at both the departure and arrival ticket gates.
Q.Which fare is charged when using contactless credit card payment?
A.
The standard adult fare, which is rounded to units of 10 yen. (Child fares and discounts for persons with disabilities are not available with this payment method.)
When transferring to a Tokyo Metro or Toei Subway line from another operator's line, the 70-yen transfer discount applies. However, other short-distance transfer discounts are not available with this payment type.
When transferring to a Tokyo Metro or Toei Subway line from another operator's line, the 70-yen transfer discount applies. However, other short-distance transfer discounts are not available with this payment type.
Q.Can someone whose name is not shown as the cardholder name use a card for contactless payment?
A.
No, only the authorized cardholder may use this payment method. Furthermore, one card may not be used to pay for multiple passengers.
Q.How do I pass through ticket gates at Tobu Railway stations that don't support contactless payment?
A.
Contactless payment is only possible at stations where the service is supported. Please do the following if the departure or arrival station does not support contactless payment.
Departure station: Do not use contactless payment. Purchase a paper ticket or use a transit smartcard. (Please note that you cannot use contactless payment for limited express tickets that include JR-line through service.)
Arrival station: Confirm the fare for the distance you have traveled and complete your payment using cash or a transit smartcard (rounded to the nearest 10 yen). Please note that any ticket gate entry record tied to your credit card can be erased afterward at a station that supports contactless payment.
Unstaffed arrival station: Upon arrival, take a jokosha eki shomeisho (proof of boarding/detraining station certificate), then do one of the following:
(1) At a station that supports contactless payment: Submit the abovementioned certificate and make your payment (rounded to the nearest 10 yen) using cash or a transit smartcard. Afterward, erase the ticket gate entry record tied to your credit card.
(2) At a station that does not support contactless payment: Submit the abovementioned certificate and make your payment (rounded to the nearest 10 yen) using cash or a transit smartcard. Afterward, erase the ticket gate entry record tied to your credit card at a station that supports contactless payment.
Departure station: Do not use contactless payment. Purchase a paper ticket or use a transit smartcard. (Please note that you cannot use contactless payment for limited express tickets that include JR-line through service.)
Arrival station: Confirm the fare for the distance you have traveled and complete your payment using cash or a transit smartcard (rounded to the nearest 10 yen). Please note that any ticket gate entry record tied to your credit card can be erased afterward at a station that supports contactless payment.
Unstaffed arrival station: Upon arrival, take a jokosha eki shomeisho (proof of boarding/detraining station certificate), then do one of the following:
(1) At a station that supports contactless payment: Submit the abovementioned certificate and make your payment (rounded to the nearest 10 yen) using cash or a transit smartcard. Afterward, erase the ticket gate entry record tied to your credit card.
(2) At a station that does not support contactless payment: Submit the abovementioned certificate and make your payment (rounded to the nearest 10 yen) using cash or a transit smartcard. Afterward, erase the ticket gate entry record tied to your credit card at a station that supports contactless payment.
Q.If I enter the departure station using a paper ticket or transit smartcard and later carry out fare adjustment (for riding past my originally planned destination) at the arrival station, can I use contactless credit card payment to complete this adjustment?
A.
No, that usage is not possible. Contactless payment is only permitted if you use the same card for both the departure and arrival station ticket gates.
Q.Can I use contactless payment when transferring to a line that does not support this service (such as certain JR lines)?
A.
・No, that usage is not possible. However, it is possible when you transfer via the ticket gates to a train outside the area that supports contactless payment to use contactless payment for the part of the ride on the train that does support it.
・If you accidentally take a train outside of the area that supports contactless payment, you must pay the necessary amount from the transfer station to the destination station (rounded to the nearest 10 yen), while temporarily disregarding the fare from the original departure station to the transfer station. Afterward, at a station supporting contactless payment operated by the original departure station's railway company, you must cancel the departure station's ticket gate entry record and pay the fare from that station to the transfer station (rounded to the nearest 10 yen).
Example: If you board at Tobu Nishiarai Station using contactless credit card payment, transfer to a JR train at Kita-Senju without passing through any ticket gates, and continue on to JR Ueno Station, you must pay the fare for the JR line from Kita-Senju to Ueno at Ueno station. As this point, you will be instructed to settle the unpaid fare payment for the section from Nishiarai to Kita-Senju at a Tobu Railway station service counter. For the Tobu Railway fare, you must later pay the unpaid amount from Nishiarai to Kita-Senju (rounded to the nearest 10 yen) via cash or transit smartcard or credit card at a Tobu Railway station, then cancel the record of ticket gate entry at Nishiarai tied to your credit card.
To avoid this situation, we request that you use a paper ticket or transit smartcard in this situation instead of contactless payment.
・If you accidentally take a train outside of the area that supports contactless payment, you must pay the necessary amount from the transfer station to the destination station (rounded to the nearest 10 yen), while temporarily disregarding the fare from the original departure station to the transfer station. Afterward, at a station supporting contactless payment operated by the original departure station's railway company, you must cancel the departure station's ticket gate entry record and pay the fare from that station to the transfer station (rounded to the nearest 10 yen).
Example: If you board at Tobu Nishiarai Station using contactless credit card payment, transfer to a JR train at Kita-Senju without passing through any ticket gates, and continue on to JR Ueno Station, you must pay the fare for the JR line from Kita-Senju to Ueno at Ueno station. As this point, you will be instructed to settle the unpaid fare payment for the section from Nishiarai to Kita-Senju at a Tobu Railway station service counter. For the Tobu Railway fare, you must later pay the unpaid amount from Nishiarai to Kita-Senju (rounded to the nearest 10 yen) via cash or transit smartcard or credit card at a Tobu Railway station, then cancel the record of ticket gate entry at Nishiarai tied to your credit card.
To avoid this situation, we request that you use a paper ticket or transit smartcard in this situation instead of contactless payment.
Q.Can contactless credit card payment be used in the event of a replacement bus/train service when my intended train's operations have been suspended due to unforeseen circumstances?
A.
No, contactless payment may not be used in that situation.
Q.After passing through the departure station's ticket gate using contactless credit card payment, is it possible to use that same credit card to purchase things en route (at shops and similar) prior to leaving the ticket gates at the arrival station?
A.
Yes, you may use the credit card en route as usual.
Q.Is it possible to purchase a platform ticket (for entering a station but not riding a train) using contactless payment?
A.
No, that usage is not possible. Please purchase a paper platform ticket from a ticket machine.
Q.What should I do if I am able to enter the departure station using contactless payment, but unable to exit due to a problem with the credit card or loss of the card?
A.
Pay the fare for the distance traveled from the departure station using cash or a transit smartcard (rounded to the nearest 10 yen). Please contact the credit card company to solve problems such as issues with the card itself or a lost card.
Q.What should I do if the smartphone or other device programmed with contactless payment functionality runs out of battery or experiences some sort of technical problem?
A.
If you are at the destination station: Purchase a paper ticket or use a transit smartcard. If you are at the arrival station: Pay the fare for the distance traveled from the departure station using cash or a transit smartcard (rounded to the nearest 10 yen).
Afterward, erase the ticket gate entry record tied to your payment system at a station that supports contactless payment.
Afterward, erase the ticket gate entry record tied to your payment system at a station that supports contactless payment.
Q.Are cash refunds available with contactless payment?
A.
No cash refund can be provided for any contactless payment.
Q.When are contactless card payments billed?
A.
Card billing depends on the billing schedule used by the card issuer. For debit and prepaid cards, payments are usually deducted the following day. For credit cards, payments are usually deducted the following month or the month after that (depending on the usage date). Please contact the company that issued your card for details.
Note that all fares paid in a single day are billed together as one item. Please contact the company that issued your card for details.
Note that all fares paid in a single day are billed together as one item. Please contact the company that issued your card for details.
Q.A station worker has given me my registration number. What do I do with it next?
A.
Follow the link below and use the provided registration number while filling in required information to register.
URL：https://faq.card2026.jp/helpdesk?category_id=3&faq_id=&site_domain=default&incident[attribute][18]=%E6%9D%B1%E6%AD%A6%E9%89%84%E9%81%93_Tobu_Railway
URL：https://faq.card2026.jp/helpdesk?category_id=3&faq_id=&site_domain=default&incident[attribute][18]=%E6%9D%B1%E6%AD%A6%E9%89%84%E9%81%93_Tobu_Railway