How to purchase limited express tickets
Overview
Two tickets are required per passenger to ride a limited express train: a standard fare ticket and a limited express ticket.
Purchasing limited express tickets through the online purchasing/reservation service
- Types of limited express tickets availableLimited express tickets covering zones within Tobu Railway lines*You cannot board Tobu Railway with only the JAPAN RAIL PASS. A Tobu Railway ticket is required in addition to the JAPAN RAIL PASS.
- Start of selling dateTickets may be purchased from 9:00 am of the month prior to the travel date
Important notes
- Purchase limited express tickets before boarding.
- A train staff may ask to see your ticket if you sit in a seat that is not printed on your ticket.
Steps between purchasing limited express tickets and boarding the train
STEP1.Purchasing limited express tickets
- ・Enter or select the necessary items, and then purchase limited express tickets by using this service.
- *You can purchase limited express tickets beginning at 9:00 a.m. one month prior to the travel date.
For example, tickets for a train departing on January 1 can be purchased from 9:00 a.m. on December 1. - *Please purchase same-day tickets at least 3 minutes before the departure time.
- *You can purchase same-day tickets for up to 3 outbound and 3 returning trains.
- *You can purchase up to 8 seats in one transaction.
- *You cannot add more passengers after a purchase. Please purchase any extra tickets separately.
- *If you reduce the number of passengers after your purchase (request a refund for each passenger who cancels), you cannot choose which seats are refunded. If you are likely to change the number of passengers, we recommend that you split the seats you might request a refund for when making your purchase.
Under this service, the possible adult and children ticket combinations for a room are as follows.
4 adults | Y | ||||
3 adults | Y | Y | |||
2 adults | Y | Y | Y | Y | |
1 adult | Y | Y | Y | Y | Y |
0 children | 1 child | 2 children | 3 children | 4 children |
- *Tickets cannot be purchased only for children.
- *This service does not apply to SL TAIJU and DL TAIJU (please use the SL TAIJU and DL TAIJU ticketing and reservation service), JR through trains (SPACIA Nikko, SPACIA Kinugawa, Nikko, Kinugawa, etc.), or Skytree trains.
- *If you are only taking a Revaty limited express train between Kinugawa-onsen station and stations north of Kinugawa-onsen (between Kinugawa-onsen station and Aizu-tajima station), you only need a basic fare ticket. However, if you travel with only a basic fare ticket, you cannot specify a seat. To specify a seat, you need a limited express ticket.
In addition, if you travel on the same train beyond Kinugawa-onsen station, you will need a limited express ticket for all travel routes. For example, if you travel between Asakusa and Aizu-tajima, you will need a basic fare ticket and a limited express ticket for all travel routes.
For details, click here
- ・Before clicking or tapping the [Complete purchase] button, carefully check the displayed details about your purchase.
- *There have been many reports of passengers inadvertently purchasing same-day tickets despite intending to travel on an express train one month later.
- ・After completing your purchase, save your purchase details by saving the relevant screen or printing out the details.
- *There have been many reports of incorrectly entered information resulting in the nonreceipt of emails confirming the completion of the purchase, as well as users being unable to log in to confirm their purchase details.
- *Please bring a device such as a smartphone on the day of travel, because members of staff are not in a position to handle changes or refunds.
- ・You will be sent an email confirming the completion of the purchase. Please save this email.
- *If you do not receive this email, use the telephone number and email address that you entered at the time of purchase and check [See purchase details].
STEP2.Purchasing basic fare tickets
- ・Passengers who do not have a basic fare ticket or an IC basic fare ticket (PASMO, etc.) are requested to purchase a basic fare ticket at a Tobu Line station or a branch of Tobu Top Tours.
- *Passengers cannot transfer to the Yagan Railway or the Aizu Railway with an IC basic fare ticket (PASMO, etc.), because these railways are not covered by IC basic fare tickets (PASMO, etc.) If you plan to travel from the Tobu Line to the Yagan Railway or the Aizu Railway, please purchase a basic fare ticket.
STEP3.Boarding the train
- ・Go through the ticket gate by using your basic fare ticket or IC basic fare ticket (PASMO, etc.).
- ・Check your train name, car, and seat (or room number) by referring to the email or screen confirming the completion of the purchase, and then board the train.
- *Make sure that all the passengers for whom you have purchased seats are together when heading to the limited express platforms at Asakusa station or Kita-senju station, or the platform boarding points at Kasukabe station, Tobu-dobutsu-koen station, or Kuki station.
- ・If a member of staff asks to see your limited express ticket, show them one of the following.
- 1Email confirming the completion of the purchase
- 2Screen confirming the completion of the purchase (You can also confirm your purchase details by using the [See purchase details] menu.)
- 3Printout of either 1 or 2
- *If you purchased your tickets on a computer, and cannot show an email or screen confirming the completion of purchase when boarding, please print out in advance an email or screen confirming the completion of purchase. Have the printout with you when you board the train.
- *A member of staff might ask you to verify your identity, so please bring along the credit card that you used at the time of purchase.
- *Click here for the locations of limited express platforms (at major stations).
<Changing travel routes, trains, dates and times, or seats>
- ・You can make up to one change after purchase. (No handling charge)
- ・There is a handling charge of 420 yen per room if you change from a room to a standard seat (including trains without rooms).
- *If you want to make a change on the day of travel, please complete the change before the departure time of the train that you have purchased tickets for, and at least 3 minutes before the departure time of the train that you would like to board.
- *Please bring a device such as a smartphone, because members of staff are not in a position to handle changes.
<Requesting refunds or changing (reducing) the number of passengers>
- ・Regarding refunds after purchase, there is a handling charge of 100 yen per seat if you change (reduce) the number of passengers.
- ・Regarding refunds for rooms, there is a separate handling charge of 420 yen per room.
- *You cannot add more passengers after a purchase. Please purchase any extra tickets separately.
- *If you reduce the number of passengers after your purchase (request a refund for each passenger who cancels), you cannot choose which seats are refunded. If you are likely to change the number of passengers, we recommend that you split the seats you might request a refund for when making your purchase.
- *Please complete the change before the departure time of the train that you are planning to board.
- *Please bring a device such as a smartphone, because members of staff are not in a position to handle refunds.
Purchasing at automatic ticketing machines
Limited express tickets within Tobu Lines can be purchased through automatic ticketing machines with limited express ticket sales functions at major Tobu Line stations.
- Excludes Oshiage, Yorii and unstaffed stations
- Limited express tickets for limited express trains connected with JR lines cannot be purchased at automatic ticketing machines.
Purchasing at service counters
Tobu Line limited express tickets can be purchased at locations that offer sightseeing services for international tourists. If the location sells NIKKO PASS all area or NIKKO PASS world heritage area, available exclusively for international tourists, limited express tickets can be purchased at when they are purchased at the same time.
Notes when using the service
- The service does not cover zones outside of Tobu Lines.
- The service is not available limited express trains connected with JR lines (Spacia Kinugawa, Nikko, Kinugawa), SKYTREE Train, SL Taiju and DL Taiju.
- Limited express tickets may be purchased until 3 minutes before the departure time of the limited express train.
- Only credit cards are accepted for purchasing tickets for this service.
- Changes can be made on the zone, train, date and seat location only once without handling fees.
To change from a special seat to an ordinary seat, you must pay a separate handling fee. - A handling fee of 100 yen per seat will apply for refunds and reduction of the number of persons.
In the event of a refund for a special seat, the passenger must pay a separate handling fee. - Please purchase basic fare tickets separately.
- Reservations on this service can be made for tickets from the following day of the purchase. Reservations cannot be made for travel on the same day.
- Reservations will be automatically cancelled when the purchases are not made after the reservation before the purchase deadline (7 days including the reservation date).
- Reservations on this service only ensure booking of seats; Designation of seat numbers cannot be made.
- Seat locations will automatically assigned when exchanged with limited express tickets after reserving on this service; They cannot be designated by the customer.
- You cannot reserve a special seat or a premium seat.
- The special express ticket you reserve through this service cannot be purchased through this service.
- Tickets cannot be purchased or reserved for infants alone.
When you ride a limited express train, you need a standard fare ticket
When you go to Nikko, we recommend the NIKKO PASS which includes a standard fare ticket from Asakusa to Nikko
When purchasing NIKKO PASS all area or NIKKO PASS world heritage area, available exclusively for international tourists, online at the Tobu Top Tours website or at a location that offer sightseeing services for international tourists, you can also purchase limited express tickets for Limited Express SPACIA and Limited Express Revaty.
See more information on locations that offer sightseeing services for international tourists
Notes when purchasing tickets online
- Complete online reservation at 3 days prior to departure.
- You can receive reserved tickets and limited express tickets at TOBU Tourist Information Center ASAKUSA at Tobu Asakusa Station. They cannot be received in stations. There is no mailing service for reserved tickets and limited express tickets.
- Compartment room fees are per room. Limited express fees separately apply for each person.