Limited Express Ticket Refunds
Please request limited express ticket refunds at a Tobu Railway station or at the travel agency which sold you the ticket(s).
Refund Processing
Tickets for a limited express are refundable only before the departure time, and 100 yen will be deducted as the handling fee
*If you purchased a digital ticket or through a travel agency, please inquire at the website or agency where you made the purchase.
Refunds for Limited Express Tickets Between Shinjuku and Tobu-nikko/Kinugawa-onsen Stations
Refund requests made at least 2 days prior to the departure date require a processing fee of ¥340, which is deducted from the refund amount. Refund requests made less than 2 days prior to the departure date require a processing fee equivalent to 30% of the ticket price (rounded down to the nearest ten yen), with a minimum processing fee of ¥340 for amounts whose 30%, rounded-down figure is less than ¥340.
Limited Express Ticket + Compartment Ticket Combinations for Trains Traveling Between Shinjuku and Tobu-nikko/Kinugawa-onsen Stations
Refund requests made at least 2 days prior to the departure date require a processing fee of ¥340, which is deducted from the refund amount. Refund requests made less than 2 days prior to the departure date require a processing fee equivalent to 30% of the ticket price (rounded down to the nearest ten yen). However, a minimum processing fee of ¥340 applies for amounts whose 30%, rounded-down figure is less than ¥340.
Limited Express Ticket In-station Refund Eligibility
Tickets Purchased from a Travel Agency
Any limited express ticket purchased from a travel agency with a refund authorization stamp can be refunded as usual (with applicable processing fees) at a Tobu Railway station.
Tickets Sold as Part of a Tour Package (With No Ticket Price Shown)
If the ticket(s) has a refund authorization stamp, please bring the ticket(s) to the travel agency from which you purchased it and inquire regarding your refund. (Because terms and conditions differ by agency and transaction, Tobu Railway cannot issue a refund according to standard procedures.)
Please request a limited expressed ticket refund authorization stamp(s) at a Tobu Railway station prior to your scheduled departure time.